Owner Buggy Bath Car Wash Past President ICA
WashRemote is like a partner helping me ensure my car washes are up and running without me having to run around all day checking on them. It helps me plan my week knowing what location needs supplies/ changers filled etc.. I also rely on getting the daily texts telling me how much money I took in the previous day.
I have five locations and WashRemote helps me monitor various operations remotely so I know when something goes wrong right away. It also keeps track of when my employees come in the front door so I can verify they came in when they were scheduled.
Being notified when the changers are out of service is an invaluable feature. I also rely on getting the daily texts telling me how much money I took in the previous day. It helps me plan my week knowing what location needs supplies/changers filled etc. I like being notified when my water pressure is low and also when my air compressor pressure is low.
WashRemote is like a partner helping me ensure my car washes are up and running without me having to run around all day checking on them. Because I have WashRemote, it notified me when the water company turned off the water (without telling me) and I was able to get to the business before any equipment damage was done.
Owner Auto Paradise Car Wash
WashRemote had to meet the needs of my business. I was looking for a cost competitive product but that was secondary to finding a product that would meet the operational and marketing needs of my car wash business.
Some of the benefits that stood out in the WashRemote system are:
- Credit cards in my self-serve bays was huge as a revenue generator.
- The ability to market all 3 of my car wash locations has allowed me to take my business to the next level
- Loyalty program
- Fleet accounts
- Sales and revenue tracking has been a significant benefit as well.
Owner Ric & Stan’s Car Wash Inc.
WashRemote allows me the ability to check in and see how my wash is performing for the day anytime that I want, day or night. If I see a certain bays revenue for the day is well under the rest of them, I know that I need to stop and see what the problem is. Being able to get alerts when certain key pieces of equipment have malfunctioned. Also being able to remotely activate my equipment means that I am able to issue refunds for customers who call me immediately on the spot. This provides instant gratification for the customer, and less frustration for both parties.
If I had to pick one feature I would say the extremely fast credit card acceptance times, and the database system. I’m able to see who swiped their card, what piece of equipment they swiped it on, and what time the swiped it. This is invaluable when dealing with customer complaints and trying to determine what happened, and if they are even telling the truth in the first place.
The support cannot be overstated enough. Being a hands on owner, support is the most important part of any piece of equipment. It is critical for me to be able to take care of issues myself, and as fast as possible. The support Brian offers with the system is unmatched. Unlike other systems where the support stops as soon as they have your money, Brian is always willing to help, doesn’t mind customer input, works ridiculous hours, and it’s obvious he truly wants the system to be the best it can be.
I would and have recommended WashRemote, absolutely. There are no shortage of similar systems out there, but I don’t think any can match the combination of features and support that WashRemote offers.